RMA (Return Merchandise Authorization) request

Customer Information

Company:
*Contact Name:
*Address:
*City:
*State/Province:
*Zip/Postal Code:
*Country:
*Phone:
*E-mail Address:
*Re-enter E-mail Address:

Product Information

*Product:
*Serial Number:
*Type of Problem:
*Frequency of Problem:
*Reason for Return:
Date Purchased:
Retailer from Which Purchased:
Retailer City:
Retailer State/Province:
* Denotes required information

What is RMA?

An RMA (Return Material Authorization) number is required to return any product to Maretron for any reason. An RMA doesn't commit to any specific final action on Maretron's part; it simply starts a process of evaluation. Purposes of evaluation include diagnosis of the product to determine what action will be recommended to owner of product: i.e., repair, replacement, etc.

What is covered?

Maretron warrants each product to be free from defects in materials and workmanship for a period specific to each product. For products under warranty, Maretron provides the RMA service free of charge. Maretron's warranty shall not apply with respect to products subjected to negligence, misuse, misapplication, accident, damages by circumstances beyond Maretron's control, to improper installation, operation, maintenance, or storage, or to other than normal use or service.

How do I request an RMA?

Please fill out and submit the form above. It is recommended, but not required, to contact Maretron technical support before requesting an RMA. This can be done by phone at +1-602-861-1707 (or toll-free at 866-550-9100 within the U.S.A.) or by email at support@maretron.com.

What is the turnaround time?

Turnaround time is usually 7 days from receipt of the unit, excluding time for the return; however, the nature of the evaluation or repair will sometimes take longer than this.

Who pays for shipping?

The customer pays for the shipping cost to Maretron, while Maretron pays the cost to return the product to the customer, unless expedited shipping is requested.

What do I need to send and how?

Please send the unit with a detailed description of the issue and the tools that were used to determine failure. Please write the RMA number so that it is clearly visible on the outside of the box.

Where do I send the unit?

Depending on the product and the reason for the RMA, the shipping address will vary. We will let you know where to ship the product when we send you the RMA number.

Who can I contact for any other questions?

For any other questions, concerns or updates that you require, you can contact Maretron technical support by phone at +1-602-861-1707 (or toll-free at 866-550-9100 within the U.S.A.) or by email at support@maretron.com

Where can I learn more about the product's warranty?

Please refer to the "Limited Warranty" section in the product's User's Manual.